Refund Policy

At Lio, we strive to provide our customers with the best possible experience. If for any reason you are not satisfied with your purchase, we offer a 14-day money-back guarantee.

To request a refund, please contact our customer service team within 14 days of your purchase. We will process your refund as quickly as possible, and the funds will be returned to the original payment method.

Please note that all refund requests are subject to verification and approval by our team. We reserve the right to refuse a refund if the product has been used or damaged.

We aim to deliver your order as quickly as possible. However, the delivery time may vary depending on the shipping provider, over which we have no control. By placing an order, you agree to acknowledge that delivery may take longer, and therefore, you cannot request a refund based on the delivery time. If you do not receive your package, we will resend it, and you will be provided with a new tracking number. 

If you have any questions or concerns about our refund policy or delivery process, please don't hesitate to contact us. Our goal is to ensure that all of our customers are completely satisfied with their experience.