Shipping Policy

We process orders every working day, Monday to Friday, excluding public holidays.

• Europe and UK: orders placed before 16:30 CET ship the same working day from our warehouse in Zwaag, the Netherlands.
• United Arab Emirates: orders placed before 20:00 GST ship from our local partner, usually the same or next day.

During launches, sales or peak periods it may occasionally take a little longer. If your order is delayed, we will let you know by email.

The delivery options and costs for your country are shown at checkout before you pay. The table shows the average delivery time per country, based on recent orders. These are averages, not guarantees.

When your order ships you receive an email with a tracking link. Tracking usually becomes active within 24 hours. Our carriers include PostNL and local partners, depending on your location.

Need to change your address or cancel? Email us as quickly as possible. Once an order has shipped we can no longer change or stop it, but you can still use your right of withdrawal.

We are responsible for your order until it is delivered. If your parcel has not arrived within 10 working days after the expected delivery date, or arrives damaged, email us with your order number and, for damage, a photo. We will investigate with the carrier and send a replacement or refund you. Please keep damaged packaging until the matter is resolved.

Within the EU there are no import duties. For shipments to the UK and other countries outside the EU, any applicable duties and taxes are either included in the price or shown at checkout. If a carrier ever asks you for an unexpected charge, contact us before paying.

Please check your address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we can reship it at your cost or refund you as described in our Return & Refund Policy.