Refund & Return Policy

A new ritual needs a real run. So we ask one thing: give Lio a genuine 30 days first.

• Once you've had Lio for 30 days, your money-back window opens and stays open for 7 days — from day 30 through day 37 after your order is delivered. Send your request any time in that window.
• Because the point is to give the ritual a real try, requests fall within this day 30–37 window — not in the first 30 days.
• You send your Lio back to us. You arrange and pay for return shipping — we don't provide a prepaid label. We'll share the return address when you request.
• Once your return reaches us and is approved, we refund the full value of your order to your original payment method.
• Applies to your first order only — including promotional and discounted first orders. Your welcome offer doesn't cancel your guarantee.

Request a refund →

Separate from the guarantee above, we accept returns on any unopened, fully sealed items within 14 days of delivery — including on repeat orders.

• Devices must have all seals and stickers on the box fully intact. Cores must be sealed in their original packaging.
• For hygiene and safety reasons, we can't accept returns on opened devices or opened cores outside of the money-back guarantee.
• Bundles such as Journey Packs must be returned complete and sealed. We can't accept partial returns from a bundle, since it was purchased as a single product.

If your order is shipped within the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in the same condition you received them, unused and in their original packaging, with proof of purchase. This right is in addition to the guarantee above.

If your order is shipped within the UK, you have the right to cancel within 14 days of receiving your goods under the Consumer Contracts Regulations. The same condition requirements as above apply, and this right is in addition to the guarantee.

For all returns — the money-back guarantee, standard 14-day returns, and EU/UK statutory returns — you arrange and pay for return shipping yourself. We don't provide a prepaid return label. Original shipping fees are non-refundable.

We recommend using a tracked service, as we can only process your refund once the item reaches us. Please email support@breathelio.com for the correct return address before sending anything back.

You can manage or cancel your subscription anytime, yourself, in your account portal — it only takes a few steps. Because our system begins preparing orders quickly, orders that have already been shipped are not eligible for a refund. Please cancel before your next renewal date to avoid being charged for the upcoming cycle.

Please inspect your order on arrival. If anything arrives defective, damaged in transit, or incorrect, contact us at support@breathelio.com within 14 days of delivery with your order number, a description of the issue, and clear photos. We'll evaluate it and make it right. Please keep all items and packaging until the issue is resolved.

Gift cards are non-returnable. Opened items are non-returnable outside of the money-back guarantee.

Once we've received and reviewed your request, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. It can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval and you haven't seen it, contact us at support@breathelio.com.

Refunds can only be processed to the original payment method used for the order. If that method is no longer valid, we'll issue store credit instead.